{"id":3196,"date":"2018-12-20T11:25:56","date_gmt":"2018-12-20T09:25:56","guid":{"rendered":"https:\/\/tonegan.bg\/staging\/products\/tonegan-erp\/upravlenie-vzaimootnosheniata-s-klienti\/"},"modified":"2025-10-09T01:34:07","modified_gmt":"2025-10-08T22:34:07","slug":"upravlenie-vzaimootnosheniata-s-klienti","status":"publish","type":"page","link":"https:\/\/tonegan.bg\/en\/products\/tonegan-erp\/upravlenie-vzaimootnosheniata-s-klienti\/","title":{"rendered":"Customers Relationship Management"},"content":{"rendered":"
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Module „Customer Relationship Management“<\/strong><\/p>\n

The module is designed to support and organize the work of sales representatives, sales agents, etc. The module manages information about meetings and telephone conversations with potential and existing customers, the history of communication with them, as well as specific commercial agreements reached. The module allows you to assign and report on specific tasks for implementation, as well as monitor progress on certain commitments – concluding a new contract, providing an offer, preparing a sample, issuing an invoice, etc. The module provides flexible options for creating specific price lists for each client based on achieved monthly, quarterly, six-monthly and annual turnover, achieved quantity of goods under orders, purchase of certain groups of goods, payment within a certain period, etc. The Customer Relationship Management module gives salespeople access to the complete file of the client with whom they have a scheduled meeting – its basic characteristics such as contact details, contact persons, addresses and telephone numbers, as well as its active contracts, their validity, price and other conditions under which the specific client works.<\/p>\n

Description<\/strong><\/p>\n

Key features:<\/strong><\/p>\n